Contact Us
If you need help with an order, please contact us and we’ll respond promptly. Our customer service team is available weekdays from 9:00 AM to 5:00 PM EST.
If you need help with an order, please contact us and we’ll respond promptly. Our customer service team is available weekdays from 9:00 AM to 5:00 PM EST.
United States: 1-5 business days if you choose free or standard shipping
Rest of the World: 2-7 business days if you choose standard international shipping
United States: Orders ship domestically from our PA warehouse - no tariffs or duties for U.S. customers.
Rest of the World: Customers are responsible for duties and taxes that may be imposed by your country + any fees charged by DHL/ UPS / USPS to clear your parcel in customs.
We offer Free standard shipping on U.S. orders over $149
Monogram Shipping: Please add 3-4 days to transit time for monogramming.
Delivery Tracking: A tracking link is emailed after the order is en route.
Lost or Damaged Products: Contact us right away at customerservice@floto.com if your item is damaged or lost. We will make sure you receive your item or get you a replacement.
Delivery Help: Contact us at customerservice@floto.com if you need help with your order.
Pre-Orders: If a Floto leather bag, wallet, or accessory is out of stock you can Pre-Order or request an In Stock Reminder update. You can view the estimated shipping date on the product page.
Return Instructions: Within 60 days of receipt you can visit floto.com/easy to print a return label and send it back to us for any reason. While the shipping label is free for U.S. orders placed on www.floto.com, there is a restocking fee of $8.50 for returns. The Easy Returns system only works for U.S. orders placed on www.floto.com, for International orders, return shipping is the customer responsibility. You can use any carrier you choose, but we strongly recommend that you get some form of tracking and hold onto it until your return has been received and refund confirmed.
Floto Monogram Return Policy: Once you personalize a Floto leather bag, it’s yours and you cannot return it for remorse, however, it is still covered under warranty.
Exchange Instructions: If you would like to exchange for the same bag or different color please visit floto.com/easy to initiate the exchange and print a return label. Our system will automatically generate a new order that will ship when the return is in transit back to us. If you would like to exchange for a different style please visit floto.com/easy to print a return label. You can choose to Refund the original order or receive a Store Credit to place a new order for the desired item.
Returning a Damaged or Defective Product: Its rare, but sometimes it happens - if your product is damaged in transit or defective please email customerservice@floto.com within 30 days and we will resolve the issue for you.
Thank You! Grazie!
If you need help with an order, please contact us and we’ll respond promptly. Our customer service team is available weekdays from 9:00 AM to 5:00 PM EST.