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  • Floto Lifetime Guarantee

Floto Lifetime Guarantee

 

Floto products are guaranteed for their natural life and to be free of manufacturing defects. Our products are made from natural materials which can vary slightly in color and texture. Slight variations in color are not considered defects but rather characteristics of natural full grain leather. Some of our bags are folded for shipping and storage - any creases caused in shipping will fully recover after its first use.

We want you to love your Floto bag as much as wel do. Our warranty covers defective hardware, defective stitching, and defective zippers. Our limited lifetime warrantee does not include stains, worn zippers, rips and damage from abuse or airline handling damage.

Guarantee and Repair Instructions:

Within 1 Year of Purchase: If you purchased your bag directly from Floto and live in the U.S. you are entitled to a free UPS shipping label. We do not cover free repair shipping for international orders so please consider this before purchasing if you live abroad. To qualify for a free repair you must provide a valid Floto order number. Please email customerservice@floto.com to request a free repair UPS label and send your item with the Floto Repair Form and Instructions.

Over 1 Year of Purchase: Floto products are guaranteed for their natural life to be free of manufacturing defects.  After 12 months our limited lifetime warranty does not include worn or broken zippers, stains, rips and damage from abuse or airline handling damage.  Our warrantee covers defective hardware and defective stitching. If your item should require a hardware of stitching repair after 1 year we offer a repair service. The cost of the repair service is $25 for shipping, processing, and handling.  To request a repair, please send your item with the Floto Repair Form and Instructions.

Strap Repair Instructions:

If you have a broken Floto strap we can replace the strap hooks for if you.  The cost for our strap repair service is $20 for shipping, processing, and handling. To request a repair, please send your item with the Strap Repair Form and Instructions.

Replacement Parts:

Sometimes it is easier to order a replacement part and fix it yourself - we stock most Floto leather bag parts in the USA for fast shipping.  Shop Replacement Parts >>

Please email customerservice@floto.com if you need additional assistance with a Floto product you have received.

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WHAT ARE YOU LOOKING FOR?

Ships from U.S.A.

All orders are shipped from our warehouse in Easton, PA.

U.S. Shipping Policy

We offer Free standard shipping on U.S. orders over $149.  Orders ship within 1-2 business days.  You have 60 days to return your item for any reason.  U.S. return shipping labels cost $8.50.  It's easy to print return labels at floto.com/easy

Call Us

Phone operators are available 7 days a week - from 8 a.m. to 12 midnight EST to answer any questions along the way.  You can call 1-800-276-2717

 

Monogram Shipping: 

Please add 3-4 days to transit time for monogramming.

Domestic Shipping:

Most orders ship within 1-2 business days. 

Standard Shipping averages 1-2 business days in the Northeast, 3 days to the MidWest and up to 5 days to destinations on the West Coast.

Global Shipping:

UPS - 4-5 days on average. 

Canada - UPS - 3-4 days on average.

Duties and Taxes - you are responsible for duties and taxes that may be imposed by your country + any fees charged by DHL/ UPS / USPS to clear your parcel in customs. If you are shipping abroad please consider this in your purchase decision. 


Backorders:

If a Floto leather bag, wallet, or accessory is out of stock you can Pre-Order or request a In Stock Reminder update.  You can find the expected arrival date of the shipment at the Help Desk home page

 

Return Instructions:

Within 60 days of receipt you can visit floto.com/easy to print a return UPS label and send it back to us for any reason. While the shipping label is free for U.S. orders placed on www.floto.com, there is a restocking fee of $8.50 for returns.  The Easy Returns system only works for U.S. orders placed on www.floto.com, for International orders, return shipping is the customer responsibility.  You can use any carrier you choose, but we strongly recommend that you get some form of tracking and hold onto it until your return has been received and refund confirmed.

Floto Monogram Return Policy – once you personalize a Floto leather bag, it’s yours and you cannot return it for remorse, however, it is still covered under warranty. 


Exchange Instructions:  

If you would like to exchange for the same bag or different color please visit floto.com/easy to initiate the exchange and print a return label.  Our system will automatically generate a new order that will ship when the return is in transit back to us. 

If you would like to exchange for a different style please visit floto.com/easy to print a return label. You can choose to Refund the original order or receive a Store Credit to place a new order for the desired item. 

 

 

Thank You! Grazie!

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