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Help Desk


PRE-ORDERS  

Floto leather bags are handcrafted in Italy by skilled artisans and take extra time to make. 

When you place a pre-order with Floto, we charge a 50% deposit at the time of the order, and the remaining 50% will be charged before shipping. 

If purchasing multiple leather bags, please pre-order items separately from in-stock items to avoid delays.

You can check the estimated arrival date on the product page for pre-order items. 

Pre-order dates are estimates. Many times shipments are delayed due to staffing shortages, weather, customs, etc. Please anticipate some delays

For "Sold Out" items, please sign up for an In Stock Reminder email that will notify you when it restocks. 

 

 

 

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WHAT ARE YOU LOOKING FOR?

Ships from U.S.A.

All orders are shipped from our warehouse in Easton, PA.

U.S. Shipping Policy

We offer Free standard shipping on U.S. orders over $149.  Orders ship within 1-2 business days.  You have 60 days to return your item for any reason.  U.S. return shipping labels cost $8.50.  It's easy to print return labels at floto.com/easy

Call Us

Phone operators are available 7 days a week - from 8 a.m. to 12 midnight EST to answer any questions along the way.  You can call 1-800-276-2717

 

Monogram Shipping: 

Please add 3-4 days to transit time for monogramming.

Domestic Shipping:

Most orders ship within 1-2 business days. 

Standard Shipping averages 1-2 business days in the Northeast, 3 days to the MidWest and up to 5 days to destinations on the West Coast.

Global Shipping:

UPS - 4-5 days on average. 

Canada - UPS - 3-4 days on average.

Duties and Taxes - you are responsible for duties and taxes that may be imposed by your country + any fees charged by DHL/ UPS / USPS to clear your parcel in customs. If you are shipping abroad please consider this in your purchase decision. 


Backorders:

If a Floto leather bag, wallet, or accessory is out of stock you can Pre-Order or request a In Stock Reminder update.  You can find the expected arrival date of the shipment at the Help Desk home page

 

Return Instructions:

Within 60 days of receipt you can visit floto.com/easy to print a return UPS label and send it back to us for any reason. While the shipping label is free for U.S. orders placed on www.floto.com, there is a restocking fee of $8.50 for returns.  The Easy Returns system only works for U.S. orders placed on www.floto.com, for International orders, return shipping is the customer responsibility.  You can use any carrier you choose, but we strongly recommend that you get some form of tracking and hold onto it until your return has been received and refund confirmed.

Floto Monogram Return Policy – once you personalize a Floto leather bag, it’s yours and you cannot return it for remorse, however, it is still covered under warranty. 


Exchange Instructions:  

If you would like to exchange for the same bag or different color please visit floto.com/easy to initiate the exchange and print a return label.  Our system will automatically generate a new order that will ship when the return is in transit back to us. 

If you would like to exchange for a different style please visit floto.com/easy to print a return label. You can choose to Refund the original order or receive a Store Credit to place a new order for the desired item. 

 

 

Thank You! Grazie!

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We’re happy to answer any questions you have or provide you with an estimate. Just send us a message in the form below with any questions you may have.

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