Help Desk

PRE-ORDERS  

Floto leather bags are handcrafted in Italy by skilled artisans and take extra time to make.  As a result of staffing shortages in Italy, production times are running 6 - 12 months.  We recently partnered with Purple Dot to create a waitlist system that charges your credit card when your item ships out to you. You can cancel your order before it ships at no charge by clicking the link in the Purple Dot confirmation email. 

If purchasing multiple leather bags, please pre-order items separately from in-stock items to avoid delays.

You can check the estimated arrival date on the product page for pre-order items.  If the arrival date changes you will receive an automated email from Purple Dot with the new ETA. 

Pre-order dates are estimates. Many times shipments are delayed due to staffing shortages, weather, customs, etc. Please anticipate some delays

For "Sold Out" items, please sign up for an In Stock Reminder email that will notify you when it restocks.