Holiday Sale - 20% Off - Free Shipping U.S. Orders over $149

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Floto Repair Service

Please find our Repair and Warranty instructions below. As always, please email customerservice@floto.com if you need additional assistance with a Floto product you have received.

Repair Instructions:

Within 1 Year of Purchase: If you purchased your bag directly from Floto and live in the U.S. you are entitled to a free UPS shipping label. We do not cover free repair shipping for international orders so please consider this before purchasing if you live abroad. To qualify for a free repair you must provide a valid Floto order number. Please email customerservice@floto.com to request a free repair UPS label and send your item with the Floto Repair Form and Instructions.

Over 1 Year of Purchase:  Floto products are guaranteed for their natural life to be free of manufacturing defects.  Our limited lifetime warranty does not include stains, rips and damage from abuse or airline handling damage.  Our warrantee covers defective hardware, defective stitching, and defective zippers. If your item should require repair after 1 year we offer a repair service. The cost of the repair service is $25 for shipping, processing, and handling. To request repair, please send your item with the Floto Repair Form and Instructions.

Strap Repair Instructions:

If you have a broken Floto strap we can fix if for free if you send it to us.  Please print off the Strap Repair Form and Instructions.

If your strap is well worn and you want to consider purchasing a new strap you can shop our selection of standard and specialty straps.

Replacement Parts >>


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Floto Holiday Leather Bag Sale

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Ships from U.S.A.

All orders are shipped from our warehouse in Easton, PA.

U.S. Shipping Policy

We offer Free standard shipping on U.S. orders over $149.  Orders ship within 1-2 business days.  You have 60 days to return your item for any reason.  U.S. return shipping labels cost $8.50.  It's easy to print return labels at floto.com/easy

Call Us

Phone operators are available 7 days a week - from 8 a.m. to 12 midnight EST to answer any questions along the way.  You can call 1-800-276-2717

 

Monogram Shipping: 

Please add 3-4 days to transit time for monogramming.

Domestic Shipping:

Most orders ship within 1-2 business days. 

Standard Shipping averages 1-2 business days in the Northeast, 3 days to the MidWest and up to 5 days to destinations on the West Coast.

Global Shipping:

UPS - 4-5 days on average. 

Canada - UPS - 3-4 days on average.

Duties and Taxes - you are responsible for duties and taxes that may be imposed by your country + any fees charged by DHL/ UPS / USPS to clear your parcel in customs. If you are shipping abroad please consider this in your purchase decision. 


Backorders:

If a Floto leather bag, wallet, or accessory is out of stock you can Pre-Order or request a In Stock Reminder update.  You can find the expected arrival date of the shipment at the Help Desk home page

 

Return Instructions:

Within 60 days of receipt you can visit floto.com/easy to print a return UPS label and send it back to us for any reason. While the shipping label is free for U.S. orders placed on www.floto.com, there is a restocking fee of $8.50 for returns.  The Easy Returns system only works for U.S. orders placed on www.floto.com, for International orders, return shipping is the customer responsibility.  You can use any carrier you choose, but we strongly recommend that you get some form of tracking and hold onto it until your return has been received and refund confirmed.

Floto Monogram Return Policy – once you personalize a Floto leather bag, it’s yours and you cannot return it for remorse, however, it is still covered under warranty. 


Exchange Instructions:  

If you would like to exchange for the same bag or different color please visit floto.com/easy to initiate the exchange and print a return label.  Our system will automatically generate a new order that will ship when the return is in transit back to us. 

If you would like to exchange for a different style please visit floto.com/easy to print a return label. You can choose to Refund the original order or receive a Store Credit to place a new order for the desired item. 

 

 

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