Domestic orders typically arrive within 1–5 business days, while international deliveries average 2–7 business days, depending on destination. We are pleased to offer complimentary shipping within the United States on orders over $149.

United States: All orders are shipped domestically, ensuring a seamless experience with no customs or import duties. Applicable state sales tax may appear at checkout.

International: For our customers abroad, your local customs authority may apply duties or taxes upon arrival. These fees, if incurred, are the responsibility of the recipient.

Once your order has been carefully shipped, you will receive a confirmation email with your tracking details, allowing you to follow your package every step of the way.

You may return your purchase within 60 days of the delivery date for any reason.

You can print a return label or initiate an exchange at Floto Easy Returns

If you need to cancel and change your order contact customerservice@floto.com for help.

If the order hasn’t shipped yet, we can cancel or adjust the order.

If it has shipped, you’ll need to return your item through Floto Easy Returns

Floto leather bags are handcrafted in Italy by skilled artisans and production times take 3-6 months + several weeks at least for shipping to our warehouse.

We post the ETA estimates on the product page when an item is on Pre-Order. Sometimes this date changes - you can check the product page to find the ETA.

You can checkout using a credit/debit card, PayPal, or ShopPay.

We accept Visa, MasterCard, American Express, Diners Club, Discover Card, Apple Pay, Google Pay, and Amazon Pay.

We safeguard every transaction with SSL certification, keeping your personal and payment details secure at all times.

Notify us at customerservice@floto.com , and our team will oversee the return or replacement, ensuring your experience remains effortless and premium.

Floto products are guaranteed for the natural life of the bag and against manufacturing defects. Because our bags are crafted from natural full-grain leather, slight variations in color and texture are normal and add to the unique character of each piece—they are not considered defects. Some bags may arrive with folds or creases from shipping and storage; these will naturally smooth out with use.

We want you to love your Floto bag as much as wel do. Our warranty covers defective hardware and stitching. Our limited lifetime warrantee does not include stains, worn zippers, rips and damage from abuse or airline handling damage.

Need a replacement part? We sell hardware to keep your Floto bag looking and working like new. Order from our parts store

We use 100% genuine, full-grain calfskin leather sourced from renowned Tuscan tanneries. This is the highest grade of leather, preserving the hide's natural surface for durability and character.

We also use aniline died lambskin, pebble finish, and saffiano leathers for some handbags and small leather goods like wallets and gloves.

Our bags are made in Italy by skilled artisans. While we don’t make custom or bespoke pieces, each bag develops a unique patina over time that makes it one of a kind.

However, we can stamp your company’s logo on our bags if you’re interested in placing a corporate order. For more information about this visit our corporate order page.

Floto leather bags are handcrafted in Florence, Italy, by skilled artisans using traditional techniques. Our company was founded by Joe Floto in 2003, and while the design and distribution are managed from Connecticut, the manufacturing process takes place in Italy.

Floto leather bags are available exclusively online and are not sold in physical retail stores.

Floto leather bags are crafted exclusively for direct purchase through our online boutique and are not available for wholesale distribution.

✈️ Most airlines follow a 22″ × 14″ × 9″ (≈45 linear inches) carry-on guideline. Because Floto bags are made with soft, natural leather, they have a big advantage — they can flex and compress to fit overhead bins even if the raw dimensions look slightly larger on paper.

Bag-by-Bag Carry-On Guide

Venezia Trolley (21") – ✅ Always meets airline carry-on size. Compact rolling option.

Lugano Weekender – ✅ Fits within carry-on guidelines. Soft leather compresses easily.

Most Floto Duffels – ✅ Designed around airline carry-on standards.

Venezia Grande & Positano Grande – ⚠️ These are slightly larger if completely filled, but because they’re soft leather, they meet carry-on requirements when not overstuffed. Pack them reasonably and they’ll fit in overhead bins.

Milano Trolley Large – ❌ This is a rigid case that usually exceeds airline size limits, so it’s best checked.

Floto Tip: If you plan to carry on the Venezia Grande or Positano Grande, just avoid overpacking. Their flexible design makes them compliant on most airlines when packed sensibly.