WHAT ARE SHIPPING TIMES AND IS IT FREE?
Domestic orders typically arrive within 1–5 business days, while international deliveries average 2–7 business days, depending on destination. We are pleased to offer complimentary shipping within the United States on orders over $149.
DO I HAVE TO PAY TARIFFS AND DUTIES?
United States:
All orders are shipped domestically, ensuring a seamless experience with no customs or import duties. Applicable state sales tax may appear at checkout.
International:
For our customers abroad, your local customs authority may apply duties or taxes upon arrival. These fees, if incurred, are the responsibility of the recipient.
HOW DO I TRACK MY ORDER?
Once your order has been carefully shipped, you will receive a confirmation email with your tracking details, allowing you to follow your package every step of the way.
HOW DO I RETURN OR EXCHANGE MY ORDER?
You may return your purchase within 60 days of the delivery date for any reason.
You can print a return label or initiate an exchange at
Floto Easy Returns
I RECEIVED A DEFECT. WHAT ARE MY OPTIONS?
Notify us at
customerservice@floto.com
, and our team will oversee the return or replacement, ensuring your experience remains effortless and premium.
WHAT IS YOUR WARRANTY POLICY?
Floto products are guaranteed for their natural life and to be free of manufacturing defects. Our products are made from natural materials which can vary slightly in color and texture. Slight variations in color are not considered defects but rather characteristics of natural full grain leather. Some of our bags are folded for shipping and storage - any creases caused in shipping will fully recover after its first use.
We want you to love your Floto bag as much as wel do. Our warranty covers defective hardware, defective stitching, and defective zippers. Our limited lifetime warrantee does not include stains, worn zippers, rips and damage from abuse or airline handling damage.
WHICH PAYMENT METHODS DO YOU ACCEPT, AND HOW SAFE IS IT?
You can checkout using a credit/debit card, PayPal, or ShopPay.
We accept Visa, MasterCard, American Express, Diners Club, Discover Card, Apple Pay, Google Pay, and Amazon Pay.
Shopping with
We safeguard every transaction with SSL certification, keeping your personal and payment details secure at all times.
HOW DO I CANCEL OR CHANGE MY ORDER?
If you need to cancel and change your order contact
customerservice@floto.com
for help.
If the order hasn’t shipped yet, we can cancel or adjust the order.
If it has shipped, you’ll need to return your item through
Floto Easy Returns