Firenze Double Billfold I.D. Wallet

Delivery Times

United States: 1-5 business days if you choose free or standard shipping

Rest of the World: 2-7 business days if you choose standard international shipping

Tarrifs and Duties

United States: Orders ship domestically from our PA warehouse - no tariffs or duties for U.S. customers.

Rest of the World: Customers are responsible for duties and taxes that may be imposed by your country + any fees charged by DHL/ UPS / USPS to clear your parcel in customs. 

Getting Your Order

We offer Free standard shipping on U.S. orders over $149

Monogram Shipping:  Please add 3-4 days to transit time for monogramming.

Delivery Tracking: A tracking link is emailed after the order is en route.

Lost or Damaged Products: Contact us right away at  customerservice@floto.com  if your item is damaged or lost.  We will make sure you receive your item or get you a replacement. 

Delivery Help: Contact us at  customerservice@floto.com  if you need help with your order. 

Pre-Orders: If a Floto leather bag, wallet, or accessory is out of stock you can Pre-Order or request an In Stock Reminder update.  You can view the estimated shipping date on the product page. 

Easy Returns

Return Instructions: Within 60 days of receipt you can visit floto.com/easy to print a return label and send it back to us for any reason. While the shipping label is free for U.S. orders placed on www.floto.com, there is a restocking fee of $8.50 for returns.  The Easy Returns system only works for U.S. orders placed on www.floto.com, for International orders, return shipping is the customer responsibility.  You can use any carrier you choose, but we strongly recommend that you get some form of tracking and hold onto it until your return has been received and refund confirmed.

Floto Monogram Return Policy: Once you personalize a Floto leather bag, it’s yours and you cannot return it for remorse, however, it is still covered under warranty. 

Exchange Instructions:  If you would like to exchange for the same bag or different color please visit floto.com/easy to initiate the exchange and print a return label.  Our system will automatically generate a new order that will ship when the return is in transit back to us.  If you would like to exchange for a different style please visit floto.com/easy to print a return label. You can choose to Refund the original order or receive a Store Credit to place a new order for the desired item. 

Returning a Damaged or Defective Product: Its rare, but sometimes it happens - if your product is damaged in transit or defective please email customerservice@floto.com within 30 days and we will resolve the issue for you. 

Thank You! Grazie!

Floto products are guaranteed for their natural life and to be free of manufacturing defects. Our products are made from natural materials which can vary slightly in color and texture. Slight variations in color are not considered defects but rather characteristics of natural full grain leather. Some of our bags are folded for shipping and storage - any creases caused in shipping will fully recover after its first use.

We want you to love your Floto bag as much as wel do. Our warranty covers defective hardware, defective stitching, and defective zippers. Our limited lifetime warrantee does not include stains, well worn zippers, rips and damage from abuse or airline handling damage.

For more information, visit Floto Warranty >>

Please email customerservice@floto.com if you need additional assistance with a Floto product you have received.

PRE-ORDERS  

Floto leather bags are handcrafted in Italy by skilled artisans and take extra time to make. 

When you place a pre-order with Floto, we charge a 50% deposit at the time of the order, and the remaining 50% will be charged before shipping. Please Note: if you do Shop Pay Installments, or select "Express Checkout" it will charge in full. 

If purchasing multiple leather bags, please pre-order items separately from in-stock items to avoid delays.

You can check the estimated arrival date on the product page for pre-order items. 

Pre-order dates are estimates. Many times shipments are delayed due to staffing shortages, weather, customs, etc. Please anticipate some delays

For "Sold Out" items, please sign up for an In Stock Reminder email that will notify you when it restocks. 

Our monogrammer, Carmen, has retired after 40 years of personalizing leather goods and accessories.  We wish her well in the next chapter of her life!

Going forward, we will not be personalizing the actual bags - only our Monogram Tags which can be ordered to match any Floto bag with full grain leather.  Choose from Vecchio Brown, Saddle Brown, Olive (Honey) Brown, Tuscan Red, Blue, or Black. 

Shop Monogram